Dementia Support
Our Dementia Coordinators provide dedicated support in person, over the phone and by email throughout throughout a person’s experience with dementia.
Our Dementia Coordinators provide dedicated support in person, over the phone and by email throughout throughout a person’s experience with dementia.
If you or someone you love is living with memory problems or a dementia diagnosis, we’re here for you. Funded by the Kent & Medway NHS, our Dementia Support service offers expert, compassionate support from the moment concerns arise, through diagnosis and beyond.
When a person with dementia is referred to us, we match them with their own Dementia Coordinator, who will provide a single, consistent point of contact throughout the dementia journey. We’re often told that our Coordinators soon become a vital lifeline: a trusted, knowledgeable presence who is “always there”, helping the person with dementia and their loved ones and carers feel more in control, more supported and better connected to the services they need.
Our Coordinators are specialists, with extensive experience and deep understanding of dementia care. Whether it’s helping to explain a new diagnosis, navigate care options or simply being there when things feel overwhelming, they bring compassion, expertise and real results. The support our Coordinators provide includes:
Our Coordinators will help create a care plan that reflects the unique needs, goals and preferences of the person with dementia – whether that means staying safely at home, accessing respite services or simply knowing what to expect. They’ll regularly review and adapt the plan as circumstances change, and make sure the plan is shared with the GP practice to ensure coordinated support and treatment.
From explaining symptoms and progression to offering emotional reassurance during tough transitions, our Coordinators can help the person with dementia, their carers and their loved ones understand, adjust and plan ahead with confidence.
Our Coordinators can provide access to memory clinics, occupational therapy, mental health support, financial help and home adaptations. They can explain NHS and local authority procedures, making the path clearer and less stressful.
Our Coordinators can provide practical advice, peer support, guidance on carer assessments and connections to local groups and services, including ADSS Support at Home Care and Beacon Day Care services. They also offer education and training in communication, behaviour management and self-care.
Our Coordinators advocate for the rights, wishes and dignity of the person with dementia, promoting independence and ensuring that their voice is heard in every aspect of care. They can also help provide access to legal and future-planning support, such as setting up a Lasting Power of Attorney.
By recognising early signs of crisis or deterioration, our Coordinators can act quickly to ensure the right response – helping to avoid unnecessary hospital stays and support safe discharge if a hospital visit does happen.
If a hospital stay is required, our specialist Hospital Dementia Coordinators provide expert, personalised support from the moment the person with dementia arrives at hospital, throughout their stay and as they return home.
With an ADSS Dementia Coordinator, you’ll have someone who understands the challenges, celebrates the small wins and walks alongside you – every step of the way. You’re not alone. And that makes all the difference.
ADSS works in partnership with the NHS Kent & Medway Mental Health NHS Trust (KMPT), social care teams, care providers and other charities. Our Coordinators can draw on these relationships, ensuring that everyone affected by dementia can access the best care and support that Kent has to offer.
If you think we can help you or a loved one with dementia, call our Dementia Coordinator line on 0800 0352221. The call is free and will be answered by a Coordinator, who will explain the services that are available and offer advice on what to do next. Alternatively, you can complete a referral form or simply contact your GP surgery or memory clinic and ask them to refer you directly to us.
